How to Send Product Pictures in Your Confirmation Message on eGrow

Adding product pictures to your WhatsApp confirmation messages helps customers instantly recognize what they ordered — improving trust, reducing confusion, and enhancing their shopping experience.

With eGrow, you can easily include product images in your automated WhatsApp confirmation messages using approved templates.

Step 1: Create a WhatsApp Message Template with an Image Header

Before setting up your automation, you first need a WhatsApp template that supports images.

1. Go to Integrations → WhatsApp Integration → View Integration.

   

2. Click Templates → New Template.

   

3. Choose Header Type: Image.

   

4. Upload a default product image (this will appear if the product image is not dynamically sent).

5. Write your confirmation message content and map variables (e.g., {{1}} = customer name, {{2}} = order number).

6. Submit the template for Meta approval.

Once the template is approved, you can use it in your automations.

Step 2: Go to Your Automation Builder

1. Log in to your eGrow account → https://app.egrow.com/home

2. From the sidebar, navigate to:
   Automation → New Automation

   

Step 3: Set the Trigger

Choose when you want the confirmation message to be sent.
For example:

• Order → Order created (to send the message right after a new order is placed)

  

Click Next to continue.

Step 4: Add the Condition and the Action

1. Click + and choose Instant Condition → Order stage, Is, Pending

   

   Click + and choose Action → WhatsApp Message.

   

2. Select Send WhatsApp Message (Template).

   

3. Choose your approved confirmation template that includes an image header.

Step 5: Add the Product Picture to the Template

In the WhatsApp Template setup:

• Choose Header Type: Image.

• For the image URL, use the dynamic field related to your product image.

Usually, this will be something like:
{{First_order_product_image}}

➡️ If you’re using eGrow’s dynamic variables, make sure you map:

• {{1}} = contact_name

• {{2}} = order_products

• {{3}} = product_image

This ensures the right image from the customer’s order is automatically displayed in the message.

Step 6: Test Your Message

Before activating, always send a test order to confirm the image is displaying properly.

You should see the WhatsApp message with:

• The product picture on top

• Order details and confirmation text below

Step 7: Save and Activate

Give your automation a clear name such as:
“Send Product Picture in Confirmation Message”

Set the automation status to Active.

Now every time an order reaches the trigger stage, eGrow will automatically send your WhatsApp confirmation message — complete with the correct product image.

Tips

• Please make sure that any images you upload to eGrow comply with our Media Policy and Terms of Service.

  Make sure your WhatsApp template with an image is approved by Meta before using it.

• Use high-quality, optimized images to keep messages loading quickly.

• Ensure customers have opted in to receive WhatsApp messages.

✅ Done!
Your customers will now receive beautiful confirmation messages that include the exact product they ordered — making your communication more engaging and professional.