Troubleshooting

Solve common issues and get help with eGrow

Troubleshooting

Error When Linking a New WhatsApp Account Number to eGrow: "(#100) Invalid Parameter"

When attempting to enable a new WhatsApp phone number that you have already linkedto eGrow via WhatsApp integration, you may encounter the following e...

WhatsApp

Login error: Invalid Credentials, Try Again

If you're seeing the "Invalid credentials, try again" error when trying to log in on iOS devices (iPhone, iPad, etc.), here's what it means and how to...

Ce numéro est enregistré sur un compte WhatsApp Business existant chez un autre Fournisseur de Solutions Business (BSP)

❗Erreur lors de l’ajout d’un numéro WhatsApp BusinessLorsque vous essayez d’ajouter un nouveau numéro à un compte WhatsApp Business (WABA) ...

WhatsApp

Useful Official Links for WhatsApp Business Issues

When managing a WhatsApp Business Account (WABA) through Meta, you might encounter problems such as account restrictions, disabled WABAs, or rejected ...

WhatsApp

Using a Phone Number Already Linked to WhatsApp App with WhatsApp Business API

If you're attempting to integrate WhatsApp Business API in eGrow using a phone number that's currently registered with the WhatsApp mobile or Business...

WhatsApp

We have disabled and its WhatsApp Business accounts due to activity that does not comply with WhatsApp’s Business Terms of Service: breach of Terms of Acceptable Use

When WhatsApp disables a WhatsApp Business API account like in the case of, it’s typically due to violations of the WhatsApp Business Terms of Servi...

WhatsApp

WhatsApp API Error: (#133016) Too Many Attempts – Registration/Deregistration Failed

If you receive the following error while setting up WhatsApp Business API in eGrow: (#133016) Registration or Deregistration failed because there wer...

WhatsApp
WhatsApp API Error: “Message failed to send because there were one or more errors related to your payment method”

WhatsApp API Error: “Message failed to send because there were one or more errors related to your payment method”

When using the WhatsApp Business API, you might encounter the error:"Message failed to send because there were one or more errors related to your paym...

WhatsApp
WhatsApp Business API Error: "Message Template Language Is Being Deleted"

WhatsApp Business API Error: "Message Template Language Is Being Deleted"

🔎 OverviewWhen working with WhatsApp Business message templates, you may see this error:“Message Template Language Is Being Deleted. New [languag...

WhatsApp
WhatsApp Business API Error: Template Rejected

WhatsApp Business API Error: Template Rejected

When working with the WhatsApp Business API, you might face a situation where your automated messages are not being sent. Upon checking your account, ...

WhatsApp
WhatsApp Business API Message Errors

WhatsApp Business API Message Errors

When using eGrow to send WhatsApp messages through Meta’s official Cloud API, certain errors may occur. These errors come directly from WhatsApp and...

WhatsApp