Cash on Delivery With eGrow

Curious how eGrow helps you manage Cash on Delivery (COD) orders better? 

You’re in the right place. In this article, you’ll learn how eGrow makes handling Cash on Delivery COD easier, faster, and more reliable. Let’s dive in!

Cash on Delivery is a popular payment method — but it comes with challenges like unconfirmed orders, failed deliveries, and lost sales/leads. That’s where eGrow comes in to support your business every step of the way.

Here’s how eGrow helps you manage COD orders:

1. Auto Order Confirmation

The moment a customer places a COD order, eGrow automatically sends them a WhatsApp message with interactive confirmation buttons. This way, you know early if the customer is serious — and avoid shipping to customers who won’t accept the package.

2. Smart Follow-ups

If the customer doesn't respond right away or the shipping status changes, eGrow sends automatic follow-up messages to keep them updated and engaged. This helps reduce failed deliveries and boosts your confirmation rate.

3. Real-Time Order Updates

Every step of your COD process — from order placement to final delivery — is tracked inside eGrow. You always know the latest status without chasing your team or your customers.

4. Team Coordination

eGrow automatically assigns orders to your confirmation team, calculates commissions based on performance, and gives you live tracking of who’s confirming, following up, and closing orders.

5. Reducing Failed Deliveries

With better confirmation, smarter follow-ups, and a full view of your operations, you reduce the number of failed deliveries and increase your successful COD shipments — which means more revenue and happier customers.