How to Link Each Store to Its Own WhatsApp Number in eGrow

If you manage multiple stores in eGrow, you can automate WhatsApp messages for each store separately — ensuring that orders from each store are sent using the right WhatsApp Business number.

This guide shows you how to set up store-based WhatsApp automations that send a message automatically after a new order is placed.

Step-by-Step Guide

1. Go to Automation Builder

From your eGrow dashboard, navigate to:
Automation → New Automation

2. Set the Trigger

In the Trigger section, select:
Order → Order created

This ensures that the automation runs whenever a new order is placed on any of your stores.

3. Add Conditions for Each Store

Since you have multiple stores, you’ll create a separate condition for each store domain so that each one triggers its own WhatsApp number and message.

For example:

Condition 1

• Source → Is → your first store domain (as shown in Orders > Source)

  

  

• Action → WhatsApp Message → Send WhatsApp Message (Template)

  

  

  • Select the WhatsApp account linked to that store.

  • Choose the approved WhatsApp template for that store.

  • Map variables (e.g., {{1}} = contact_name, {{2}} = order_products, etc.).

Condition 2

• Source → Is → your second store domain (as shown in Orders > Source)

• Action → WhatsApp Message → Send WhatsApp Message (Template)

  • Select the WhatsApp account linked to the second store.

  • Choose its corresponding WhatsApp template.

  • Map variables accordingly.

👉 Repeat this setup for as many stores as you have — each store having its own condition and linked WhatsApp number.

4. Save the Automation

Give your automation a clear name such as:
“Multi-Store – Send Order Confirmation WhatsApp Messages”

Set the automation status to Active.

Once activated, eGrow will automatically send the correct WhatsApp template message based on the order’s source (store domain).

⚙️ Important Notes

• Make sure each WhatsApp number is correctly linked to your eGrow account.

• Only use approved WhatsApp templates for outbound messages.

• Ensure your customers have opted in to receive WhatsApp communication.

• You can test each condition by placing a test order from each store.

• If a message fails to send, check:
  → WhatsApp API Message Errors and How to Fix Them.