How to Automatically Send a WhatsApp Message When Receiving a Keyword Message From a Customer

With eGrow automations, you can automatically reply on WhatsApp when a customer sends a message containing a specific keyword (for example: Aspirateur).
This is very useful for product inquiries, FAQs, or routing customers based on what they ask.

Below is a step-by-step guide to set it up.

What This Automation Does

Whenever a customer sends a WhatsApp message that contains a specific keyword, eGrow will automatically send a predefined reply.

Example:
If a customer sends a message containing “Aspirateur”, they receive an instant reply with product image.

Steps to Set It Up

Step 1: Create a New Automation

1. Log in to your eGrow account.

2. Go to Automations.

3. Click New Automation.

Step 2: Choose the Trigger

1. In the Trigger section, select:

   • New Message Received

This means the automation will start every time a customer sends a WhatsApp message.

Step 3: Add a Condition (Keyword-Based)

1. Click Instant Condition.

2. Choose:

   • Message → Body contains keyword → 

3. Enter the keyword you want to detect.
   Example:

   • Aspirateur

✅ The automation will only run if the customer’s message contains this keyword.

💡 You can create multiple conditions for different keywords if needed.

Step 4: Choose the Action

1. Click Add Action.

2. Select:

   • Send WhatsApp Message

Step 5: Choose the Message Type and Content

In the action configuration, choose the type of WhatsApp message you want to send automatically.

You can select from:

• Text message

• Image

• Audio

• Document

• or any other supported WhatsApp message type

Example (Image Message):
If you want to send only the product image for Aspirateur:

1. Select Message Type: Image

2. Upload or select the product image (Aspirateur)

3. (Optional) Add a caption if needed

Step 6: Save and Activate the Automation

1. Click Save.

2. Set the automation status to Active.

✅ Result

From now on:

• Whenever a customer sends a WhatsApp message containing the keyword (e.g. Aspirateur),

• eGrow will automatically send your predefined reply,

• Helping you respond instantly without manual work.

💡 Tips & Best Practices

• Use clear and specific keywords to avoid false triggers.

• Avoid using very common words (like “hello” or “price”).

• Test the automation by sending a message with the keyword from a real WhatsApp number.

• You can combine keyword automations with AI Agent or product suggestions for even better results.