Useful Official Links for WhatsApp Business Issues

When managing a WhatsApp Business Account (WABA) through Meta, you might encounter problems such as account restrictions, disabled WABAs, or rejected templates. Below is a curated list of official Meta and WhatsApp resources that can help you troubleshoot, appeal, or learn more.

🔒 Account & WABA Issues

• Account Quality Dashboard
  Track restrictions, disabled accounts, and submit appeals.
  👉 https://business.facebook.com/accountquality/
  
  

• Business Support Home
  Access support tickets, live chat (if available), and track case status.
  👉 https://business.facebook.com/business/help/
  
  

• Meta Business Help Center – WhatsApp Business Accounts
  Guides on setting up and troubleshooting WABAs.
  👉 https://www.facebook.com/business/help/1499554293524119
  
  

• Appeal a Disabled Account
  If your account or assets have been disabled by mistake.
  👉 https://www.facebook.com/help/contact/2026068680760273
  
  

📨 Template Creation & Rejection Issues

• WhatsApp Message Template Guidelines
  Official rules for acceptable templates.
  👉 https://developers.facebook.com/docs/whatsapp/message-templates/guidelines
  
  

• Commerce & Business Policy
  Make sure your templates and business use case comply.
  👉 https://www.whatsapp.com/legal/business-policy/
  
  

• Appeal Rejected Templates
  Guide to fixing and resubmitting rejected message templates.
  👉 https://www.facebook.com/business/help/766346674749731
  
  

📖 General Setup & Troubleshooting

• WhatsApp Business Platform (Developer Docs)
  Technical documentation for WABA setup, APIs, and errors.
  👉 https://developers.facebook.com/docs/whatsapp
  
  

• System Status Dashboard
  Check if Meta or WhatsApp is experiencing global outages.
  👉 https://metastatus.com/
  
  

• Business Verification Help
  If your business verification is stuck or rejected.
  👉 https://www.facebook.com/business/help/2058515294227817
  
  

• Domain Verification
  Steps to verify your website domain for Business Manager.
  👉 https://www.facebook.com/business/help/286768115176155
  
  

🚨 When You Need Direct Support

• Meta Business Support Inbox
  Check ongoing cases and get replies from Meta.
  👉 https://business.facebook.com/support/
  
  

• Report a Problem with Business Manager
  👉 https://www.facebook.com/help/contact/531795380173090
  
  

✅ Pro Tip: Always start with Account Quality Dashboard to understand why an account/template was restricted. From there, follow the linked appeals or help forms.