Troubleshooting

Solve common issues and get help with eGrow

We have disabled and its WhatsApp Business accounts due to activity that does not comply with WhatsApp’s Business Terms of Service: breach of Terms of Acceptable Use

When WhatsApp disables a WhatsApp Business API account like in the case of, it’s typically due to violations of the WhatsApp Business Terms of Servi...

WhatsApp API Error: “Message failed to send because there were one or more errors related to your payment method”

When using the WhatsApp Business API, you might encounter the error:"Message failed to send because there were one or more errors related to your paym...

WhatsApp Business API Error: Template Rejected

When working with the WhatsApp Business API, you might face a situation where your automated messages are not being sent. Upon checking your account, ...

WhatsApp API Message Errors

When using eGrow to send WhatsApp messages through Meta’s official Cloud API, certain errors may occur. These errors come directly from WhatsApp and...

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