How to Use an AI Agent?

🌟 Overview

The eGrow AI Agent is your intelligent assistant that automatically chats with customers on WhatsApp — 24/7, ensuring no message goes unanswered, even when your team is offline.

💬 What the AI Agent Can Do

Your AI Agent can handle a wide range of customer interactions efficiently and naturally:

• Instantly answer common questions about your business or products.

• Guide customers through your catalog and help them find what they’re looking for.

• Collect missing order details, such as address or phone number.

• Provide order tracking updates directly on WhatsApp.

• Support confirmation, follow-up, and pre-sales conversations — keeping customers engaged at every stage.

⚙️ How to Activate the AI Agent

1. Go to your eGrow Dashboard.

2. Navigate to Apps → AI Agent.

   

3. Click Open App to add the AI Agent to your account.

4. Click Create AI Agent to open the setup form.

   

5. Fill in the following details:

   

   • Agent Name: Give your AI Agent a recognizable name (e.g., “Support Assistant”).

   • Agent Model: Choose the preferred AI model (e.g., ChatGPT model).

   • Agent Gender: Select the tone or persona style (Male/Female).

   • Agent Language: Choose the default language or set to Auto Detect.

   • Your Products Languages: Specify languages your products or replies are available in (e.g., Arabic, French, English).

   • Preset Prompt: Keep this option enabled to use the predefined (e-commerce) prompt template.

6. Once completed, click Create to save and activate your AI Agent.

🎨 Customize It Your Way

Make your AI Agent truly represent your brand and deliver tailored experiences.

You can personalize your AI Agent with:

• Your brand tone and communication style.

• Product-specific knowledge or FAQs.

• Multi-language support, such as Arabic, French, or English.

🛠️ Steps to Customize:

1. Add Data Sources

   • Click on your newly created AI Agent name in the list.

     

   • Go to the DataSource tab.

     

   • Click New Data Source.

   • Give your data source a title, and add the instructions or content in the body text field.

   • Save to link this knowledge to your AI Agent.

2. Manage Actions & Permissions

   • From the same agent view, go to the Actions tab.

   • Enable or disable specific actions or permissions the AI Agent can perform (for example, sending order updates or collecting contact info).

   • This helps you control exactly how your agent interacts with customers.

🚀 Why Use the AI Agent?

• Respond instantly — even outside business hours.

• Save time and reduce repetitive manual tasks.

• Keep customer satisfaction high and close more sales.

• Maintain a consistent communication style across all customer interactions.

💡 Need Help?

If you need assistance setting up or customizing your AI Agent, contact eGrow Support or your Account Manager — we’re always here to help.