Troubleshooting & Help

Solutions for common issues, error messages, and FAQs.

17 articles

Featured

Is My WhatsApp Number at Risk of Suspension?

Many users worry that their WhatsApp number could get suspended when using automation or bulk messaging. This is a comm...

WhatsApp

How to Check Your WhatsApp Business Account (WABA) Number Status

Knowing your WhatsApp Business number’s status helps you understand whether your account is active, restricted, or und...

WhatsApp

WhatsApp Business API Error: Template Rejected

When working with the WhatsApp Business API, you might face a situation where your automated messages are not being sent...

WhatsApp

WhatsApp Business API Error: "Message Template Language Is Being Deleted"

🔎 OverviewWhen working with WhatsApp Business message templates, you may see this error:“Message Template Language ...

WhatsApp

WhatsApp Business API Error: Generic user error

⚠️ Overview When sending a message or testing a template in your WhatsApp Business API (WABA), you might see this e...

WhatsApp Business API Error: (#131037) WhatsApp provided number needs display name approval before message can be sent

When trying to send messages through your WhatsApp Business Account (WABA), you may encounter this error message: (#131...

WhatsApp

WhatsApp Business API Error: (#131031) Business Account Locked

If you’re seeing the error #131031 when trying to activate the whatsapp number that you linked with eGrow via integrat...

WhatsApp

WhatsApp API Error: “Message failed to send because there were one or more errors related to your payment method”

When using the WhatsApp Business API, you might encounter the error:"Message failed to send because there were one or mo...

WhatsApp

WhatsApp API Error: (#133016) Too Many Attempts – Registration/Deregistration Failed

If you receive the following error while setting up WhatsApp Business API in eGrow: (#133016) Registration or Deregistr...

WhatsApp

We have disabled and its WhatsApp Business accounts due to activity that does not comply with WhatsApp’s Business Terms of Service: breach of Terms of Acceptable Use

When WhatsApp disables a WhatsApp Business API account like in the case of, it’s typically due to violations of the Wh...

WhatsApp

Using a Phone Number Already Linked to WhatsApp App with WhatsApp Business API

If you're attempting to integrate WhatsApp Business API in eGrow using a phone number that's currently registered with t...

WhatsApp

Useful Official Links for WhatsApp Business Issues

When managing a WhatsApp Business Account (WABA) through Meta, you might encounter problems such as account restrictions...

WhatsApp

This number is registered to an existing WhatsApp Business account on another Business Solution Provider

When you try to add a new WhatsApp Business Account (WABA) number in Meta or through your BSP (Business Solution Provide...

WhatsApp

Login error: Invalid Credentials, Try Again

If you're seeing the "Invalid credentials, try again" error when trying to log in on iOS devices (iPhone, iPad, etc.), h...

How to Fix the “Pending” Status in Your New WABA (WhatsApp Business Account)

If your newly created WhatsApp Business Account (WABA) is stuck in Pending, you won’t be able to link your number to e...

WhatsApp

Error When Linking a New WhatsApp Account Number to eGrow: "(#100) Invalid Parameter"

When attempting to enable a new WhatsApp phone number that you have already linkedto eGrow via WhatsApp integration, you...

WhatsApp

WhatsApp Business API Message Errors

When using eGrow to send WhatsApp messages through Meta’s official Cloud API, certain errors may occur. These errors c...

WhatsApp