How to Use the WhatsApp Shared Inbox

The WhatsApp Shared Inbox lets your entire team handle customer conversations from one place — no more forwarding screenshots or switching phones.

Where to Find It

Go to your eGrow dashboard → Conversations
You’ll see all incoming and outgoing WhatsApp messages in real-time.

What You Can Do in the Shared Inbox:

• Reply to messages from one unified dashboard

• Assign chats to specific team members

• Add labels to organize by product, status, or urgency

• See who’s handling which chat — no overlap

• View full conversation history with each customer

• Send quick replies or saved templates instantly
  
  

Why It Matters

• Avoid duplicated replies

• Respond faster

• Keep your communication organized

• Never miss a message again
  
  

Pro Tip: Use the inbox with labels + automation to manage high volumes during sales or campaigns.

Need help setting it up? Contact support or your eGrow account manager for assistance.