WhatsApp Message Templates for Orders

In eGrow, you can use WhatsApp Business API templates with variables ({{1}}, {{2}}, etc.) and interactive buttons. Below are examples ready for Cash on Delivery businesses.

1. New Order Received

Variables:

• {{1}} → Customer Name

  {{2}} → Order Number

• {{3}} → Phone

• {{4}} → Address

• {{5}} → Products

• {{6}} → Total Price

Message:

Hi {{1}},  
We received your order ({{2}}).  

📞 Phone: {{3}}  
📍 Address: {{4}}  
🛍 Products: {{5}}  
💰 Total: {{6}}  

Please confirm your order:

Buttons: (Note: make sure not to put emojis in the buttons title as it's not allowed in Meta)

• ✅ Confirm

• ✏️ Update

• ❌ Cancel

2. Order Confirmation

Your order ({{1}}) is confirmed ✅  
It will be shipped soon. 🚚

3. Order Update

Please tell us what information you’d like to update for your order ({{1}}).

4. Order Cancelled

Order ({{1}}) has been cancelled ❌  
We hope to serve you again next time.

5. Order Shipped

Order ({{1}}) is on the way 🚚  
Delivery expected in 1–3 business days.

6. Out for Delivery (with Delivery Man Info)

Variables:

• {{1}} → Order number

• {{2}} → Delivery man name

• {{3}} → Delivery man phone

Message:

Order ({{1}}) is out for delivery today.  

📦 Delivery agent name: {{2}}  
📞 Phone: {{3}}

7. Out for Delivery (without Delivery Man Info)

Order ({{1}}) is out for delivery today.  
Please keep your phone available 📱

8. Delivery Attempt Failed

We couldn’t reach you for order ({{1}}).  
Please contact us to arrange a new delivery. ⚠️

9. Delivered

Order ({{1}}) has been delivered successfully ✅  
Thank you for choosing us! 🛍

10. Returned

Order ({{1}}) has been returned ↩️  
If you’d like to reorder, we’re here to help.

👉 Tips for best results:

• Keep COD messages short and friendly.

• Always include the total amount in the first message to avoid confusion.

• Use buttons for quick replies (Confirm / Update / Cancel).

• For delivery updates, give clear expectations (today, 1–3 days, failed attempt).