Enable Order Status Sync from eGrow to Shopify

The Order Status Sync from eGrow to Shopify feature allows you to automatically synchronize order statuses between both platforms.
Whenever an order status changes in eGrow (such as Fulfilled, Canceled, or Paid), the update is instantly reflected in your Shopify store — no manual action required.

This helps you:

• Keep order statuses consistent across both systems

• Reduce manual errors

• Manage inventory and cancellations more accurately

Prerequisites

Before you begin, make sure that:

• Your Shopify store is already connected to eGrow

• You have admin access to manage apps and permissions in Shopify

Step 1: Grant Additional Permissions to the eGrow App in Shopify

To allow eGrow to update order statuses in Shopify, you must enable additional API permissions for the eGrow app.

Steps:

1. From your Shopify Admin Dashboard, go to:
   Settings → Apps and sales channels → Develop apps for your store

2. Select eGrow App.

3. Navigate to Configure Admin API scopes.

4. Scroll down and enable (If not already enabled) the following permissions:

write_orders
read_draft_orders
write_assigned_fulfillment_orders
read_assigned_fulfillment_orders
write_merchant_managed_fulfillment_orders
read_merchant_managed_fulfillment_orders

5. Click Save to apply the changes.

✅ This step allows eGrow to manage and update order statuses inside Shopify.

Step 2: Create an Automation in eGrow to Update Order Statuses

After enabling permissions, you must create an automation in eGrow to trigger the status updates.

Example: Cancel the Order in Shopify When It Is Canceled in eGrow

1. Go to your eGrow Dashboard.

2. Navigate to Automations → New Automation.

3. Configure the automation as follows:

   • Trigger:
     Order updated

   • Condition:
     Order Stage → Has Changed to → (select the desired stage, e.g. Canceled)

   • Action:
     Shopify → Cancel order
     ✅ Enable Restock to return items to Shopify inventory

4. Save the automation.

   

Repeat the Automation for Other Order Stages

You can create similar automations for other order status updates, such as:

• Shipped → Fulfilled

• Paid in eGrow → Paid in Shopify

Simply adjust:

• The order stage in the condition

• The corresponding Shopify action

✅ Final Result

Once these steps are completed:

• Any order status change in eGrow will automatically update in Shopify

• Inventory and order workflows stay fully synchronized

• Cancellations, payments, and completions are handled seamlessly

💡 Tip:
Always test your automation by creating a sample order and changing its status in eGrow to confirm the update appears correctly in Shopify.